How can we help?

Contact us

Write to info@bottomup.app with the email address of your Foxy Pro account and what happened. We answer within two business days. For privacy requests, write to info@bottomup.app.

Purchases, plans and refunds

Tokens and plans bought in the iPhone app are billed by Apple, and in the Android app by Google Play. Manage or cancel a plan in your App Store or Google Play subscriptions; it runs to the end of the period you paid for. Refunds for in-app purchases are handled by Apple (reportaproblem.apple.com) or Google Play.

Purchases made on the website are billed by Stripe; manage them under Billing in Foxy Pro or write to us. If a purchase does not show in the app, use Restore purchases on the Billing screen, then contact us.

Connected exchanges

Trading features use your own account with a supported exchange. Foxy Pro never holds your money. Orders are placed only after you confirm them on the order ticket, or by the mirror and automation settings you turn on. You can disconnect your exchange at any time in the app, and revoke the access on the exchange itself.

Delete your account and data

In the app: open More, then Delete account, and confirm. On the web: Settings, then Delete account. This deletes your Foxy Pro account, chats, reports, alerts, preferences and exchange connections. Records we must keep by law, such as payment records, are kept for the period the law requires and then deleted.

If you cannot sign in, email info@bottomup.app from the address of your account with the subject "Delete my Foxy Pro account". We delete it within 30 days and confirm by email. Deleting your account does not cancel an App Store or Google Play subscription; cancel it there.

Terms and risk

Foxy Pro provides information and tools, not investment advice. Trading involves a high risk of loss. Read the Terms of Use, Privacy Policy and Risk Disclosure.